Ecommerce · WISMO & returnsAbout to release

Support that scales with your order spikes.

DTC and marketplace sellers. Order lookup, returns policy, escalation — humans only when it matters.

See packsOps demo

Ecommerce is the premium Commerce line — peak load & multi-agent support.

Live sample

“Peak week used to mean hiring temps. Now WISMO deflects and we keep seniors on real issues.”

— Illustrative · DTC ops lead

WISMO agent

Order lookup + ETA language

Returns agent

Policy, eligibility, RMA start

Escalation agent

VIP / chargebacks to humans

Sound like your support week?

Peak season flood

Launch / Black Friday buries the queue. Agents don’t sleep.

Repetitive WISMO

Where is my order? Same answer hundreds of times.

Returns chaos

Policy and RMA starts shouldn’t need a senior agent every time.

Who it's for

WISMO, returns, and peak support without a 12-seat contact centre

Growing DTC

Deflect WISMO without killing CSAT.

Lookup + policy language with clean escalation.

WISMO share of contacts

typical DTC

30–50%

Peak multiplier

sale days

5–20×

Entry pack

Signal

£1,199

Priced above Mainline — peak concurrency and multi-agent support.

Scaled sellers

Returns + VIP escalation.

Fleet pack for high-volume brands with chargeback-sensitive queues.

Agents

WISMO · returns · escalate

3+

Fleet concurrency

Fleet

120

Overage

resolved contacts

£0.4

Highest Commerce tier — contact-centre load, not a simple phone order.

Built into this version

Order lookup flows

ETA language without exposing raw systems to callers.

Returns policy engine

Eligibility and RMA start from your rules.

Escalation lanes

VIP / chargeback → human queue fast.

How it works

  1. Step 1

    Connect support line / DID

    Overflow or primary support number.

  2. Step 2

    Wire order + policy cards

    Lookup path and returns rules.

  3. Step 3

    Escalate only exceptions

    Humans see VIP and chargebacks first.

Hybrid pricing · Ecommerce

Packs sized for what this version does

Zero risk on usage: if the agent does not complete the outcome, you do not pay overage. Typical gross margin 85–95% on base fee + light overage (software-led stack).

Ecommerce is the premium Commerce line — peak load & multi-agent support.

Signal

£1199/mo

1,000 resolved contacts · then £0.6/resolved contact

WISMO + FAQ · 30 concurrent

  • ✓WISMO voice flows
  • ✓1,000 resolved contacts / mo
  • ✓Policy card setup
  • ✓Month-to-month
Deploy Ecommerce · Signal
Recommended

Peak

£1799/mo

3,000 resolved contacts · then £0.45/resolved contact

WISMO + returns + escalate · 80 concurrent

  • ✓Full agent set
  • ✓3,000 contacts / mo
  • ✓Peak profile
  • ✓Priority setup
Deploy Ecommerce · Peak
High volume

Fleet

£2499/mo

7,000 resolved contacts · then £0.4/resolved contact

3+ agents · multi-brand ready · 120 concurrent

  • ✓7,000 contacts / mo
  • ✓Multi-brand prompts
  • ✓Chargeback lane
  • ✓Quarterly ops review
Deploy Ecommerce · Fleet

FAQ

Does it replace Zendesk?
It answers voice/phone (and can feed your helpdesk). It doesn’t delete your ticket system.
Order data access?
We integrate via your approved lookup path — no fishing expeditions.
Why the highest prices?
Peak concurrency, three specialised agents, and escalation logic — contact-centre grade.