Two jobs, one handset
Reservations and takeaway collide — guests wait, food orders bounce.
Sit-down rooms that also run collection. Host vs order routing — never dump a delivery ticket on the maître d’.
Restaurant packs sit above takeaway — dual host/order workflow.
Live sample
“We stopped losing Saturday covers to a phone that wouldn’t stop ringing for takeaway.”
— Illustrative · neighbourhood restaurant GM
Host agent
Covers, slots, party size, requests
Order agent
Collection / delivery with confirmations
Reservations and takeaway collide — guests wait, food orders bounce.
Unconfirmed covers and vague collection times waste seats and kitchen.
You need a polished host voice — not a rushed takeaway bark.
Who it's for
Neighbourhood dining
Host agent for tables; order agent for parcels — same number, smart routing.
Avg cover value
2-person dinner
£45–£90
No-show reduction
WhatsApp / SMS confirm
Confirm path
Lines handled
one number
Book + order
One saved Saturday four-top often covers a week of Growth.
Groups / second site
Scale pack for 2–3 rooms with shared prompts.
Sites
Scale
Up to 3
Concurrency
peak service
100
Overage
completed outcomes
£0.45
Priced above takeaway — dual workflow (host + order) is heavier.
Detects booking vs order in the first turns.
Party size, time, allergies, special requests.
Calm host voice — not clinic, not chip-shop rush.
Step 1
Busy / no-answer → Restaurant agents.
Step 2
Hours, party caps, collection window.
Step 3
Guests and kitchen both get clarity.
Hybrid pricing · Restaurant
Zero risk on usage: if the agent does not complete the outcome, you do not pay overage. Typical gross margin 85–95% on base fee + light overage (software-led stack).
Restaurant packs sit above takeaway — dual host/order workflow.
Floor
£1099/mo
500 outcomes · then £0.65/outcome
Host + order (shared capacity) · 20 concurrent
Service
£1599/mo
1,500 outcomes · then £0.5/outcome
Dedicated host + order · 60 concurrent
Rooms
£2199/mo
3,500 outcomes · then £0.45/outcome
3 agents across sites · 100 concurrent