Reception desk

Missed and after-hours calls Clara handled for your clinic — triage, booking status, and callbacks in one place.

Usage · AI minutes

180 / 300 min(60%)

Includes 300 AI call minutes

Missed calls recovered

+12% vs last week

Consults booked

+5 today

Avg. answer

1.2s

Sub-2s SLA

Clara uptime

99.98%

Last 30 days

Call log

Inbound overflow · forward-on-busy · after hours

+44 7700 900142
12 min ago
New patient exam — Saturday 11:00 with Dr Chen · £50 deposit link sent
UrgentBooked / queued
+44 7700 900891
38 min ago
Facial swelling / dental emergency — directed to 999/A&E · on-call logged
UrgentNeeds staff action
+44 7700 900334
1 hr ago
Composite bonding consult — Tue 14:30 held · SMS confirmation queued
UrgentBooked / queued
+44 1582 441902
1 hr ago
GP practice — appointment request Wed PM · callback left for receptionist
Follow-upBooked / queued
Withheld
2 hr ago
Forward-on-busy — asked opening hours · offered call-back window
Follow-upNeeds staff action
+44 7700 900551
3 hr ago
Invisalign interest — evening consult preferred · waitlist note created
Follow-upNeeds staff action
+44 7700 900208
4 hr ago
NHS vs private fees question — directed to website price guide
InfoNeeds staff action

Caller	What happened	Priority	Outcome	When
+44 7700 900142	New patient exam — Saturday 11:00 with Dr Chen · £50 deposit link sent	Urgent	Booked	12 min ago
+44 7700 900891	Facial swelling / dental emergency — directed to 999/A&E · on-call logged	Urgent	Open	38 min ago
+44 7700 900334	Composite bonding consult — Tue 14:30 held · SMS confirmation queued	Urgent	Booked	1 hr ago
+44 1582 441902	GP practice — appointment request Wed PM · callback left for receptionist	Follow-up	Booked	1 hr ago
Withheld	Forward-on-busy — asked opening hours · offered call-back window	Follow-up	Open	2 hr ago
+44 7700 900551	Invisalign interest — evening consult preferred · waitlist note created	Follow-up	Open	3 hr ago
+44 7700 900208	NHS vs private fees question — directed to website price guide	Info	Open	4 hr ago

Line status and recent desk events

Overflow line answered
Forward-on-busy from main reception · caller booked Saturday exam
12 min ago
Emergency protocol fired
Swelling / trauma keywords → A&E guidance + on-call SMS
38 min ago
Calendar hold created
Dentally slot Tue 14:30 · deposit link delivered by SMS
1 hr ago
After-hours coverage active
Clinic closed · Clara handling inbound until 08:00
Last night